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Association between Emotional Labour and Psychological Well-Being: With Special Reference to Doctors Working at COVID - 19 Treatment Units in Gampaha District, Sri Lanka

Authors:

I. W. S. Vindya ,

Rajarata University of Sri Lanka, LK
About I. W. S.
Department of Business Management, Faculty of Management Studies
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K. A. K. S. Rathnakara

Rajarata University of Sri Lanka, LK
About K. A. K. S.
Department of Business Management, Faculty of Management Studies
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Abstract

In the context of Sri Lanka, the significance of the health industry to the country's GDP is highlighted. Because the country's social health protection and quality health care have an impact on economic growth and development. As a result, the health sector is one of the most important industries in Sri Lanka. This study aimed to examine the effects of emotional labour on the psychological health of outstanding reference doctors employed by Covid 19 treatment facilities in the Gampaha District Sri Lanka . The independent variable was emotional labour, and the dependent variable was psychological well-being. Doctors employed by Covid 19 treatment facilities in the Gampaha district were chosen as the population and simple random sampling method was utilized to select the sample. Questionnaires were used to gather information from the 97 doctors that made up the sample. The doctors' response rate was 100 percent. Statistical Package for Social Sciences (SPSS) version 21.0 was used to analyze the data. For univariate analysis, the mean score and standard deviation for each variable were analysed, and the correlation coefficient was employed for bivariate analysis. The impact of the independent varible on the dependent variable was examined using multiple regression. Doctors' emotional labour and psychological health have changed depending on their gender, level of education, experience, employment history, and marital status. The study’s findings indicates that emotional labour has an impact on psychological well-being reference to the surface acting and psychological well-being , deep acting and, genuine acting. According to the Pearson correlation analysis values and regression analysis values surface, deep ,genuine acting with psychological well-being hypotheses were tested. It can be concluded that there is an impact emotional labour on psychological well-being.This paper also makes suggestions for future research, including the need for a more quantitative approach to producing better results and the need to add more statistical analytical tools to the study's currently chosen base with different cultured societies on psychological well-being.

How to Cite: Vindya, I.W.S. and Rathnakara, K.A.K.S., 2022. Association between Emotional Labour and Psychological Well-Being: With Special Reference to Doctors Working at COVID - 19 Treatment Units in Gampaha District, Sri Lanka. Kelaniya Journal of Human Resource Management, 17(2), pp.1–25. DOI: http://doi.org/10.4038/kjhrm.v17i2.110
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Published on 31 Dec 2022.
Peer Reviewed

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