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The impact of emotional labor on emotional exhaustion of academics in state universities of Sri Lanka

Authors:

T. J. R. Thisera ,

University of Keleniya, LK
About T. J. R.
Department of Human Resource Management, Faculty of Commerce and Management Studies
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W. B. M. A. P. L. Bandara

University of Keleniya, LK
About W. B. M. A. P. L.
Department of Human Resource Management, Faculty of Commerce and Management Studies
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Abstract

This study examines the impact of emotional labor on emotional exhaustion of academics in state universities in Sri Lanka. The study is quantitative. Data was collected through a standard questionnaire from 221 academics in state universities in Sri Lanka. Regression analysis was used to analyze data. Findings of the study reveals that there is a positive impact of emotional labor on emotional exhaustion while the impact of surface acting on emotional exhaustion is greater than the impact of deep acting on emotional exhaustion. Further, this study has theoretical and practical implications.
How to Cite: Thisera, T.J.R. & Bandara, W.B.M.A.P.L., (2017). The impact of emotional labor on emotional exhaustion of academics in state universities of Sri Lanka. Kelaniya Journal of Human Resource Management. 12(1), pp.101–109. DOI: http://doi.org/10.4038/kjhrm.v12i1.43
Published on 10 Aug 2017.
Peer Reviewed

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